Policies

Thank you so much for shopping with us! Our store has a reputation for excellent customer service and we strive to offer our internet customers that same service. Please e-mail or call us if you have any questions.

PRIVACY

The Perfect Touch Gift Store is serious about your privacy. In order to conduct business with you, we must collect some information, including e-mail address, physical address, and credit card information. Your credit card information needed to complete a transaction will be destroyed once the transaction is completed in our secure checkout site. Your e-mail address will only be used to communicate with you about your order. (If you wish to hear about special offers and events via e-mail, we invite you to register for our newsletter by clicking on the link above.) We will not sell, share or rent any information you give us to any other parties.

SHIPPING

Our shipping charges are based on standard ground UPS rates. We must have a street address (not a P.O. Box) in order to ship. At this time we are only shipping to addresses within the United States.

We generally ship within 48 to 72 hours of receiving your order. If your order cannot be shipped within 72 hours, you will be notified via e-mail. During the Christmas season we request that you please allow a few extra days to process and receive your orders.

We examine everything before it leaves our store, and we take extreme care in the safety of your items for the shipping trip. If, however, you open your package and an item is broken, please contact us via e-mail within three days of receiving your order. You will need to keep your items along with the packaging material for at least five business days for possible UPS inspection.

IF YOU RECEIVE A PACKAGE THAT IS DAMAGED, DO NOT ACCEPT IT! Please refuse any package that looks damaged and have it returned to sender.

SALES TAX

Any order with a "ship to” address in Oklahoma will be charged sales tax (includes use tax). In order for us to stay in compliance with the complex Oklahoma sales tax laws, the amount calculated by our web site may differ slightly from the amount actually charged to your credit card. If this is the case, we will e-mail you with the adjusted amount.

RETURNS

If, for some reason, you are not completely satisfied with your purchase, please contact us via e-mail within seven days of receiving your order. In order for your return to receive credit, you MUST receive a Return Authorization Number from us. You will be responsible for the shipping cost of returning the item(s) to us and we recommend tracking and insurance be added.

The item(s) must be returned with the original packaging, including foam pieces, bubble pack, Styrofoam, etc. We expect the same care in returning the item(s) that we gave your package when we sent it to you. In order for you to receive credit, we must receive your return within seven days after your Return Authorization Number is issued.
Upon receipt of the package(s), we will issue a credit on your credit card for the amount of purchase only. You will not be credited for shipping, delivery confirmation or insurance.

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